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LILYA & ilovelilya are wholly owned subsidaries of SLC and CO PTY LTD.

Your privacy is very important to us and LILYA will always act to protect your information. LILYA takes this responsibility seriously and is very careful about how and when your personal information is collected, used and shared.

This statement tells you in general terms what our commitment is, why we need to collect personal information, who we may share that information with (outside of LILYA) and how you may access personal information that we keep.

Our Commitment to You

We will always make sure that we handle your personal information securely and carefully and will only use your personal information when it is necessary for us to deliver you a service or perform other necessary business functions and activities.

We will always use fair and lawful means of collecting personal information. In most circumstances we will collect personal information directly from you

What personal information do we collect

The personal information we collect is in most cases supplied directly by you when you give us your details, order online or provide feedback to us.

The type of service or interaction you wish to receive will determine the specific type of information we need to collect.

Why we collect information

We collect information for a number of reasons including to:

  • deliver products or services to you
  • improve our service
  • protect against fraud or theft
  • provide offers that are of greater interest or benefit to you

How we collect this information

We collect information in a number of ways including:

  • When you register your details with us to receive our eNewsletter or give us information/instructions
  • Sometimes, we may add to your personal information additional information from external sources. This is mainly done to verify the accuracy of the information we have and, again, to personalise and improve our service

Who we share your information with

LILYA does not sell your personal information to other parties. However, we will often need to pass personal details such as your name and address to companies who perform parts of our service delivery. This includes organisations such as service providers (i.e ISP's, Payment Gateway Providers etc), mail houses and third party contractors. In these circumstances, LILYA will ensure that these third parties undertake to protect your privacy.

Access to your information

If you would like to access your personal information, please write to us at 1/14 Merchants Parade Marcoola QLD 4564 Australia. We may request this in writing to confirm your identity. Please note LILYA may charge a reasonable fee to access this information.

How to unsubscribe

If you do not wish to be contacted by LILYA (about marketing, special offers or other contacts), you can unsubscribe at any time by going to

Electronic Advertising

LILYA may from time to time use imbedded images, files or cookies to help manage and track our electronic advertising (including Online, Email and SMS).

From time to time and in line with customer expectations and legislative changes, our privacy policies and procedures will be reviewed and, if appropriate, updated

Changes to the Privacy Policy

LILYA reserves the right to modify and change the Privacy Statement at any time. Any changes to this policy will be published on our site.