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PRIVACY

LILYA & ilovelilya are wholly owned subsidaries of SLC and CO PTY LTD.

Your privacy is very important to us and LILYA will always act to protect your information. LILYA takes this responsibility seriously and is very careful about how and when your personal information is collected, used and shared.
This statement tells you in general terms what our commitment is, why we need to collect personal information, who we may share that information with (outside of LILYA) and how you may access personal information that we keep.

Our Commitment to You

We will always make sure that we handle your personal information securely and carefully and will only use your personal information when it is necessary for us to deliver you a service or perform other necessary business functions and activities.
We will always use fair and lawful means of collecting personal information. In most circumstances we will collect personal information directly from you

What personal information do we collect

The personal information we collect is in most cases supplied directly by you when you give us your details, order online or provide feedback to us.
The type of service or interaction you wish to receive will determine the specific type of information we need to collect.

Your Rights

You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to the supply of appropriate evidence of your identity. We may withhold such personal information to the extent permitted by law.

You may instruct us not to process your personal information for marketing purposes, by sending an email to us.

If after you opt-in or after having not initially taken an opportunity to opt-out, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at info@ilovelilya.com.

Why we collect information

We collect information for a number of reasons including to:

  • deliver products or services to you
  • improve our service
  • protect against fraud or theft
  • provide offers that are of greater interest or benefit to you

How we collect this information

We collect information in a number of ways including:

  • When you register your details with us to receive our eNewsletter or give us information/instructions
  • Sometimes, we may add to your personal information additional information from external sources. This is mainly done to verify the accuracy of the information we have and, again, to personalise and improve our service

Who we share your information with

LILYA does not sell your personal information to other parties. However, we will often need to pass personal details such as your name and address to companies who perform parts of our service delivery. This includes organisations such as service providers (i.e ISP's, Payment Gateway Providers etc), mail houses and third party contractors. In these circumstances, LILYA will ensure that these third parties undertake to protect your privacy.

Access to your information

If you would like to access your personal information, please write to us at 1/14 Merchants Parade Marcoola QLD 4564 Australia or email info@ilovelilya.com. We may request this in writing to confirm your identity. Please note LILYA may charge a reasonable fee to access this information.

Updating your information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

How to unsubscribe

If you do not wish to be contacted by LILYA (about marketing, special offers or other contacts), you can unsubscribe at any time by clicking here.

Electronic Advertising

LILYA may from time to time use imbedded images, files or cookies to help manage and track our electronic advertising (including Online, Email and SMS). 

From time to time and in line with customer expectations and legislative changes, our privacy policies and procedures will be reviewed and, if appropriate, updated

Data controller

The data controller responsible in respect of the information collected on this website is SLC &CO T/A LILYA.
The full name of our company is SLC &CO T/A LILYA.
Registered in Australia – ABN: 36 137 247 137

1/14 Merchants Parade, Marcoola, QLD, 4564.
You can contact us by email to info@ilovelilya.com

Contact

If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to info@ilovelilya.com or by post to 1/14 Merchants Parade, Marcoola, QLD, 4564.

Changes to the Privacy Policy

LILYA reserves the right to modify and change the Privacy Statement at any time. Any changes to this policy will be published on our site.