For a limited time enjoy free worldwide shipping. Enter code FREEXMASSHIP at checkout.   Click here

DELIVERY

FREE standard delivery applies to all orders over $150 AUD to Australian addresses. For orders under $150, a flat shipping rate of $10 is applied. If you require express shipping, a flat rate of $15 can be selected at checkout for delivery within 1-2 business days*. Please note that customers should allow an additional two days for delivery to locations outside of metropolitan areas.

If possible, please provide an address where someone will be able to receive the item during business hours on weekdays (ie: your work address) or your parcel will be sent to your local Australia Post Office. If you wish to enter specific delivery instructions, please do so at your own risk as we will not cover damaged or lost items.

Orders placed before 3pm Monday - Friday are generally sent on the same day.

Orders received on weekends and public holidays will be processed the following business day.

To ensure you receive your LILYA order as quickly as possible, all items within Australia are sent via trackable Australia Post services. Please note that these parcels are not covered by insurance and are not guaranteed next day delivery in all areas. If you require your item to be insured please email orders@ilovelilya.com and we can make alternative arrangements.

If for any reason we are unable to dispatch your order we will notify you within 2 business days.

All orders are subject to availability. In the event an item is unavailable, we will contact you straight away to offer a replacement or refund.

TRACKING

We use Australia Post Express Post and DHL services. Upon shipment, you will receive a shipment confirmation email with your tracking number.

Within Australia to track your purchase, you can log in to Australia Post here.

For all International orders are sent with DHL and are trackable through this link here.

It is your responsibility to enter the correct delivery details when purchasing from us. If you have entered an incorrect address, we are not obliged to resend orders to the correct address.
International shipping is via DHL unless otherwise specified registered airmail, this is approximately 7-21 days delivery (usually 7-10 working days), we charge a flat rate to NZ of $25AUD and all other International destinations of $35AUD.

Please note some countries may have taxes or import duty on items entering the country. We do not take responsibility for these charges and cannot estimate how much they might be.

For any further questions on shipping please email orders@ilovelilya.com.

*Delivery dates supplied by LILYA is a best estimate only and we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.