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RETURNS & EXCHANGES

At LILYA, we check all items and ensure they are in perfect condition before sending and each garment is packaged carefully.

It is possible to return any full priced items purchased for a refund or exchange within 7 days from the date of when the item has been received.  Please note we refund 95% of the amount paid to cover the double up, in credit card transaction fees and shipping.

There is no exchange or refund on sale items.

If requesting a refund or exchange, returned goods must be:

  • In their original packaging with all tags intact
  • Returned within 7 days of receipt
  • Items must not have been worn, damaged or washed
  • Returned items are at the expense of the customer and must be returned via express post or another trackable method

Please contact us immediately if you intend to exchange or return your item via email at office@ilovelilya.com or
phone on 07 5457 0852.

We will then issue you with a Returns Authority Number. We will not accept any returns without a Return Authority Number (RA Number). Unfortunately we cannot exchange or refund if we are notified after the 7-day period.

When returning Goods: Please enclose

a) RA Number with explanation of reason for return/comments.

b) Your contact details, including email address and phone number

c) If wanting to exchange your item, please include a self addressed Express post envelope to send your new item back in. Your new item cannot be sent without this.

d) Return to:

LILYA
1/14 Merchants Parade
Marcoola, QLD, 4564

Once we have received the item back we will try to replace for you ASAP, you will be notified via email once your item has been sent. If we can't replace the item we will call and discuss the outcome.